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Refund And Returns Policy

1. Non-Refundable Conditions

1.1 Refuse Delivery

Refuse to receive the item when the courier drops off the parcel – it’s in good condition and not damaged, just no reason to refuse.

1.2 Delivery Attempted & Recipient Not Home

If the courier has made several attempts to deliver, but the recipient was not at home all the time. If it happens, the parcel will usually be kept for extra 10-15 working days. Please directly contact the local post office in time to receive the parcel. Otherwise, the parcel that could not be delivered for a long time will be returned or destroyed.

1.3 Wrong Address & Insufficient Address

When the shipping address of your order is incorrect or filled out incompletely (for example, if you live in an apartment, please fill in the details of the unit and door number). Once the courier is out for delivery but can not find your address, the parcel may fail delivery due to an invalid address, and the parcel will be temporarily kept in the local shipping warehouse for 1-2 weeks.

We will contact you in time and provide more details. When you receive our notice, please go to the local post office ASAP to claim your parcel. Or make a call to the local post office to update & confirm your delivery address and make an appointment for re-delivery. (if the package is unclaimed for a long time, it will be destroyed according to the local post office policy)

1.4 Package Marked as Delivered

If you don’t receive/find the package, please directly call the local post office, provide the tracking number, and check with the courier where the package was placed: the front door, mailbox, or somewhere else. Or ask your neighbors, friends, roommates, family, apartment mail room, and school mail center, if they have received the package.

No refunds can be made if the item is “Marked Delivered”. The last mile of the package is delivered by the local courier, and we are unable to control the service quality of local post offices and local social security(in many regions, the courier will directly leave the package in the mailbox or at the front door, and if it’s accidentally taken by other people, then the package is lost), thank you for your understanding.

By the way, Express Shipping, like DHL, FedEx, UPS, and TNT, could provide recipient signature service, which can ensure that the package is signed by the recipient. With Express service, the risk of lost packages will be greatly reduced; if you need it, please select Express Shipping and pay the additional fee on the checkout page.

1.5 Refuse VAT & Customs Duty/Tax

If the amount of your order exceeds your country or region’s Tax-free threshold (for example, a package value over $20 in Canada), you may have to pay Tax Fee to receive the package.

EU VAT: Effective July 1, 2021, EU member states will collect value-added tax (VAT) for all goods entering the EU. The VAT ranges from 17% to 27% depending on the EU member state, not including any applicable duties or fees.

UK VAT: Effective Jan 1, 2021, a 20% value-added tax (VAT) must be collected for all goods entering the United Kingdom (UK).

This online shop does NOT collect VAT at checkout so you will be charged by customs upon the goods entering your country. These added costs may exceed the merchandise’s value.

Note: Not all packages will be charged tax, please check your local customs official website for the latest policy. Once the package has incurred a tax fee, please pay the bill (the logistics provider will contact you and provide the details) as soon as possible, if you refuse to pay tax, or it has not been processed for more than 30 days, then the package will be destroyed in accordance with local policy.

According to the latest customs policy of each region, EU region, UK, Russia, Canada, Mexico, Thailand, Indonesia, etc., it is more likely to generate customs duties; if you have any problem, please contact us for help.

So, if you refuse to accept normal delivery, or refuse to pay customs duty to receive the package, you cannot request a refund.

2. Returns

1.1 You may choose to return any non-compliant, or defective item you ordered by mail within 7 days of the order delivery date. In order to return your item, please contact our Support Team at, and follow their instructions.

1.2. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in its original packaging. Your item needs to have the receipt or proof that you have chosen to have the item you won in the Unboxing Game delivered to you.

1.3. If you are eligible for a return you may choose to receive a new (compliant) item or receive a refund of your write-articles.

2.1. How to Return

To complete your return, we require a receipt or proof of purchase, please contact us via your order confirmation email:

  1. Indicating the item(s) you would like to return and the reason.
  2. When your return request is approved, please package up the item(s) to be returned with the original packing.
  3. Drop off the package at your local post office.

2.2 Return Address

Our warehouse is located in Hong Kong, we will send the details of the return address when your request is approved.

Note: Please do not send your return to the address on the original package label that is not our return address.

2.3. Return Shipping

We can offer a free return under the following conditions:

  • We sent the wrong package
  • The package was damaged during shipping & delivery.

These problems are caused by us or the logistics company, and sure we’ll take all responsibility and pay the return/exchange shipping fee.

Apart from that, you need to pay for the return fees by yourself, for any other reasons. You will be responsible for paying for your own shipping costs for returning the item, and shipping costs are non-refundable, when you receive the refund, the shipping costs will be deducted from your refund.

Note: you should consider using a trackable shipping service or purchasing shipping insurance. Because returned packages may be lost in transit, we don’t guarantee that we will receive your returned item.

3. Refunds

2.1. Once we receive your item pursuant to the previous section, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

2.2. If your return is approved, we will refund you the write-articles used to unbox the item within 48.

If you have any problem, please to us.

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Free Shipping Over$9.99

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