Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Normally, orders will be successfully delivered within 15 days (2 weeks), sometimes may has 1-3 days earlier or delay depending on the different region.
No. Account is not required. We support visitors to place orders, and you can checkout directly without login.
If the package has not been sent out (4-5 days), you can contact us to change the shipping address for free. If the package has already been sent out, unfortunately you will need to pay the extra bill to update address (this fee is charged by the shipping provider, e.g. DHL or FedEx).
Once the package starts shipping, the shipping information will be synced to our tracking system within 48 hours, please click Track Shipping:https://www.17track.cn/ to see more details.
We do not charge any sales tax, but when the package arrives in your country/region, there will be a possibility of customs duties. If your package has a customs tax bill, the shipping provider e.g. DHL or FedEx will contact you to pay it.
We support delivery to over 50 countries and regions worldwide, please click the latest Shiping Policy to see more.
Yes, if we plan to use more than one package to ship your order’s items separately, we will contact you in advance to confirm.
If you need to swap an item
Returns and Exchanges
We have 7 days money back guarantee, so if the products has quality problems, you can get a 100% refund or a partial refund (non-quality problems). Please click our Refund Policy to see more.
If you receive the wrong product, please contact us promptly and we will resend a new package for you. Of course, if you think it’s too late to wait for a new package, you can also simply request a refund (no need to return the product).
If the package has been damaged during delivery, please refuse to sign for it and take a photo. Based on the evidence, we can file a claim with the logistics company for you.
After your return & exchange request is approved, we will contact you with a latest return warehouse address.
You can go to our
page to send a message to us. Or you can also reply your order confirm email to our support team.
If your order’s package has not been sent out yet, you can change or cancel your order for no reasons, it is completely free.
It’s not available yet, but we have pre-orders plan, and it’s coming soon.